Luck7 FAQ — answers to all your questions
You'll Find the Answer Here

No. Under Luck7's policy, each person is allowed only one account. Creating multiple accounts may result in both accounts being permanently closed and any funds held being forfeited. For more details, Terms & Conditions View.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address and an OTP will be sent to you. Verify the OTP and set a new password. The entire process takes under 2 minutes.

KYC stands for "Know Your Customer" — it's the process of verifying your identity. You may be asked to submit a copy of your National ID or passport when making large withdrawals or if any unusual activity is detected on your account. This is done to keep your account secure.

Yes, you can close your account at any time. To do so, support@luck7.clickemail us to close your account. Before doing so, make sure you have no remaining balance or pending bets. To learn more about responsible gaming, On this page go there.

After logging in, click the "Deposit" button. Choose your preferred payment method — Mobile Pay, Nagad, Rocket, or bank transfer. Enter the amount and follow the on-screen instructions. Deposits are typically credited within 1–5 minutes. For more details, On the payment page go there.

The minimum deposit at Luck7 is ৳500, and the maximum per single transaction is ৳5,00,000. Limits may vary depending on the payment method. For details on daily and monthly limits, On the payment page View.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Mobile Pay and Nagad withdrawals are usually the fastest. Bank transfers may take 1–3 business days. If your KYC verification is incomplete, your first withdrawal may take longer.

Wait 10–15 minutes first. If the funds still haven't arrived, get your transaction proof (transaction ID) from your mobile banking app. support@luck7.clickEmail us with the transaction ID, amount, and time. Our team will resolve the issue promptly.

Luck7 generally does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own charges. Withdrawals from a bonus balance require the rollover conditions to be met first. For more details, Terms & Conditions View.

Once you complete registration, your welcome bonus is automatically credited to your account when you make your first deposit. The bonus amount depends on the size of that first deposit. Specific rollover conditions must be met before the bonus can be used. For more details, On the platform page go there.

A rollover requirement means you must wager a bonus amount a set number of times before you can withdraw it. For example, a 5x rollover on a ৳1,000 bonus means you need to place a total of ৳5,000 in bets. You can track your current rollover progress on the bonus dashboard. Note that not all bet types may count toward the rollover.

Cashback offer terms are subject to change. Weekly cashback is typically calculated and credited every Monday. VIP members receive higher cashback rates. For details on the current offer, On the platform page View or contact support.

Luck7 occasionally offers special promo codes. You'll need to enter the code in the designated field during registration or when making a deposit. Keep in mind that each promo code has a limited validity period and its own terms. Don't trust any promo codes you don't receive through official channels.

Live betting means placing bets in real time while a match is in progress. Odds update every moment and new betting options open up as the game unfolds. On the Betting Page Go to the "Live" tab to see all ongoing events. Since quick decisions are key, live betting is especially convenient on mobile.

Once a bet is confirmed, it generally cannot be changed. However, in some cases you may be able to use the Cash Out feature to settle your bet before the match ends. If Cash Out is available, you'll see a "Cash Out" button on your bet dashboard. For more details, On the Bet Page go there.

If a match or event is cancelled, the amount wagered on that bet is generally refunded to your account. If the cancelled match is part of a combination bet, that selection is removed and the remaining bets continue. For specific rules, Terms & Conditions View.

At Luck7, you can bet on cricket, football, tennis, basketball, kabaddi, and much more. Virtual Sports and eSports betting options are also available. To see the full list of supported sports, On the Popular Games Page go there.

Luck7 uses 256-bit SSL encryption to protect all transactions and login data. Passwords are never stored in plain text — only encrypted hashes are used. OTP verification is required when logging in from an unrecognized device. For more details on our security practices, Privacy Policy View.

Change your password immediately. support@luck7.clickEmail us with the details so your account can be temporarily locked. For future security, use a strong password and avoid logging in over public WiFi.

No. Luck7 never sells your personal information to third parties. Limited data may be shared solely for payment processing or legal compliance purposes. For more details, please refer to our Privacy Policy Read it here.

Luck7 VIP members enjoy higher cashback rates, faster withdrawal processing, a dedicated account manager, exclusive bonus offers, and invitations to special events. Benefits vary by VIP level. For more details, On the VIP page go there.

You earn loyalty points with every bet placed or game played. Once you accumulate enough points, you advance to the next VIP level. More deposits and bets mean faster point accumulation. You can check your current points and level in your account dashboard.

The High Roller program is an exclusive benefits package for high-stakes players. It includes higher deposit limits, special odds boosts, dedicated personal service, and access to exclusive tournaments. For eligibility details, On the High Roller page go there.

Yes, points may expire if your account remains inactive for an extended period. Generally, if no bets are placed for 90 days, your point balance may be reset to zero. As long as you stay active, points accumulate indefinitely. For the exact terms, Terms & Conditions View.